Returns & Exchanges

We pray each piece blesses the customer deeply. If there is an issue, we’re here to help.

Returns
Returns are accepted within 14 days of delivery for unused items in original condition.

Exchanges
Exchanges are available for faulty or damaged items. Customers must make contact within 7 days of receiving their order.

Non-Returnable Items

• Earrings (for hygiene reasons)

• Sale items

• Custom or personalised pieces

Refunds
Once the return is received and inspected, the refund will be processed to the original payment method.

Return Shipping
Customers are responsible for return shipping costs unless the item is faulty.

Contact
info@elegantgrace.com.au